Troubleshooting

Common Issues

1. “I don’t see any operations in my Work Queue”

• Check if work has been assigned to you.
• Clear all filters in the UI.
• Check “My Activity” - you might have completed them all.

2. Timer doesn’t start (Click “Start Timing” fails)

• Cause: You likely have another operation still timing.
• Fix: Check the “Currently Timing” widget at the top of the screen. Stop that timer first.

3. 3D CAD viewer won’t load

• Verify file is .step or .stp format.
• Max file size is 50MB.
• Try re-exporting from CAD.
• Click “Fit View” (icon) if model is off-screen.

4. “Cannot complete - next cell at capacity”

• This is a QRM restriction. The destination cell is full.
• Fix: Wait for capacity, or ask Supervisor to increase limit/override.

5. Can’t create new job (Admin)

• Check My Plan page. You might have hit the Hosted Alpha Trial limits.
• Fix: Delete old jobs or switch to Self-Hosted (Unlimited).

6. “Data export taking too long”

• Large datasets take 30-60s. Do not close the tab.
• CSV is faster than JSON.

Reporting Bugs

If you find a system bug:

• GitHub Issues: Report Here